SUBSTRATE BIOCHAR PRIVACY POLICY

LAST UPDATED: 19 February 2026

Substrate Biochar is committed to protecting your privacy. This Privacy Policy explains how we collect, use and disclose your personal data when you use our website and services.

We collect personal data such as your name, email address, phone number, company name and other contact information. We also collect technical data, including IP address, browser type, device type and operating system. In addition, we collect usage data, which provides information about how you use our website and services.

We collect this information directly from you through forms, enquiries, orders and other interactions. We also collect information automatically through cookies, analytics tools and similar technologies.

We use the collected information to provide and improve our products and services, respond to your enquiries and requests, process orders and send marketing communications if you have opted in. We also use this information to comply with applicable laws and regulations.

We may disclose your information to third-party service providers for services such as payment processing, logistics and data analysis. We may also share information with partners for collaborations or joint initiatives. Additionally, we may disclose your information to authorities where required to comply with laws and regulations.

We implement reasonable security measures to protect your personal data. However, no security measures are completely secure, and we cannot guarantee the absolute security of your data.

You have the right to request access to your personal data, request corrections to your personal data, request deletion of your personal data and opt out of marketing communications.

We reserve the right to modify this Privacy Policy at any time. Your continued use of our website and services after changes are made constitutes acceptance of the revised policy.

If you have any questions or concerns about this Privacy Policy, please contact us.